Return and Refund Policy

Return conditions
Still not satisfied with the product? To do this, follow the steps below.
Sign Up
Go to www.hes-tec.com/retour and register your return
Packing
Pack the products in their original condition and packaging in a box
Place the completed return form in the box
Stick the supplied return label on the box so that it is visible
shipment
Return the package to the post office
Keep the proof of shipment in a safe place

Refund

We will transfer the costs incurred by you (purchase costs and original shipping costs) to you within 14 days after cancellation.

You will be refunded the full purchase price, including the originally paid shipping and payment costs.

We will refund the amount in the same way as you paid. Does this not work? Then we will contact you.

The costs for the return shipment are for your own account. Are you returning a product because it is damaged or incorrectly delivered? Then we reimburse these costs afterwards.

Contact

Send us a message