1. Free worldwide shipping for orders over 50 euros.

  2. Although we strive to deliver as quickly as possible, we cannot promise a delivery time for all orders. For shipping the product (read handing it to the carrier) we apply a 24-hour rule after receiving the order. However, we cannot guarantee this and are therefore not liable for a longer delivery time. Normally the results for national orders are 2-3 days, and international orders within Europe with an average time of 5-7 days. Orders outside Europe take between 10-14 days.

  3. HES-Tec Innovative Equine Products ships to any physical address in the world. The shipping costs will differ per location and will be calculated when entering the location data.

  4. All shipping times are calculated exclusively in working days and correspond to those of PostNL, our preferred carrier. HES-Tec adheres to all holidays honored by our preferred carrier and follows an M-F working week.

  5. Every item shipped by HES-Tec is insured up to the full purchase price. It is the responsibility of HES-Tec to file a claim with the carrier. Please note that this only applies to the original shipment from HES-Tec to the customer and not to subsequent shipments for returns or repairs.

  6. HES-Tec’s shipping prices may differ from those of other carriers. HES-Tec guarantees that shipping costs are accurately reflected for every purchase at the time of purchase from

  7. For more information about the delivery of goods for B2B business customers, you can consult the document general purchasing conditions HES-Tec B.V. read.