Shipping policy
FROM OUR HOME TO YOUR STABLE
Quick Knot® was born in the Netherlands and is now used by equestrians around the world.
We ship worldwide and work with trusted fulfillment and delivery partners to get your order to you safely and reliably.
WHERE WE SHIP
We ship to equestrians worldwide.
Orders are fulfilled from the Netherlands or, where available, through our local fulfillment network. The available shipping options for your location will always be shown at checkout.
Estimated Delivery Times
We aim to get your order to you as quickly as possible. Typical delivery times are:
Netherlands: 2–3 business days
Europe: 5–7 business days
Outside Europe: 10–14 business days
These are estimated delivery times, not guaranteed delivery dates.
International orders can occasionally take longer due to customs processing, public holidays, carrier delays or circumstances outside our control.
ORDER PROCESSING
We aim to prepare and hand your order to the carrier within 48 hours after receiving your order. During weekends, holidays, product launches or exceptionally busy periods, processing may take a little longer.
Once your order has been dispatched, you will receive a shipping confirmation. Where tracking is available for the selected shipping method, your tracking information will be included.
INTERNATIONAL ORDERS & CUSTOMS
For international orders, customs procedures and import requirements can vary by country. Customs processing may occasionally affect delivery times. Any import duties, taxes or fees that may apply depend on your destination and local regulations.
IF YOUR ORDER IS DELAYED
Sometimes a shipment takes longer than expected.
If your estimated delivery time has passed, please check your tracking information first. Tracking for international shipments can occasionally take some time to update while a parcel is moving between countries or delivery partners.
Still concerned about your order? Contact us at support@hes-tec.com and we'll be happy to help.
IF YOUR ORDER IS LOST
Every shipment is covered up to its purchase value.
If your order appears to have been lost in transit, contact us at support@hes-tec.com. We will investigate the shipment with the carrier.
Once the shipment is confirmed as lost, you can choose between:
a replacement at no additional cost; or
a full refund of your purchase.
QUESTIONS ABOUT YOUR ORDER?
We're here to help.
For questions about shipping, tracking or an existing order, contact us at support@hes-tec.com.
Please include your order number so we can help you as quickly as possible.
At HES-TEC, you’re at the heart of everything we do. Thank you for trusting us to deliver innovative equine products worldwide!
Team HES-TEC
The Home of Quick Knot®